REI

I've been a member for over 10 years and unlinked my account today. I purchased a nice pair of Birks for $150, they cracked within 3 months of minimal wear. I'm talking I wore these to the beach a few times and walked my dog around town; nobody is hiking in these, that would be absurd. Customer service was insanely rude, refused to help in any way, and cited "too many miles on the shoes". My family loves to get outside, and we'll be going elsewhere for our needs in the future.

Excellent quality merchandise including REI store brands. Limited range of brands available, doesn’t include cheaply made bargain brands. Excellent service help from very knowledgeable staff as a rule. Annual discount rebate for members, good seasonal sales. Generally our first stop when seeking outdoor activity merchandise wherever we are in the US.

Okay visit. They had the main thing I was looking for which was a cap for a trekking pole but other options seemed limited. I was looking for a mid-weigh windbreaker. My choices were very light weight or heavy duty.. Maybe it is just Tucson but the Phoenix area stores have more selection and are better stocked.

It feels so good to shop at a place where the whole staff is helpful and kind. It's been at least two times that an employee named William Nelson has helped us solve all of our questions about gear, going above and beyond, explaining with the actual gear, etc. He has even shared a lot of camping advice from his experience that made us feel reassured. Thank you!

REI is obviously now run by a bunch of corporate hacks. Recently I had an issue some luggage my girlfriend and I bought and they flat refused to honor their long standing return policy of customer satisfaction. This is total BS and exactly why they have become corporate monsters and not the REI of old. Off to spend money with the much more deserving wonderful people that actually know the area and what they are talking about with better gear at local Tucson outfitter Summit Hut REI Sucks