Saks Fifth Avenue

"Visited Saks at Stony Point around 5 PM, and it looked completely closed from the outside with pull-down gates covering the windows. It's no wonder sales and services are suffering when customers can't even tell the store is open. Poor presentation and lack of effort to attract shoppers—disappointing!"

I’ve shopped a lot at Saks. More for my husband than myself. Richmond doesn’t have a lot of stores like Saks but the customer service is superb. I have shopped at Saks in different states and they offer a more tailored experience with beverages offered, however the service is still top notch. It’s better to go in looking like money than not if you want faster service.

0 stars !!!!! Super super disappointed with the customer service at this location ! I came in to look for a gift and was not helped at all ! From the perfume counter , handbags, nor women’s shoe section. I got stared at , no hello , no assistance what so ever ! I’ve never experienced anything like this at a “ luxury “ store. I will not be returning back to this location and that’s sad considering Richmond doesn’t have any high end stores smh.